At Sharmina Beauty Haven, we want every customer to be completely satisfied with their experience and purchases. We understand that sometimes a product or service may not meet your expectations, so we’ve created a fair and transparent refund policy to help you shop with confidence.
Eligibility for Refunds & Returns
- Refunds and exchanges are available for unused products in their original packaging within 7 days of purchase.
- Services may be eligible for a refund or redo if you notify us within 24 hours of your appointment and provide a valid reason.
- Sale or promotional items are non-refundable unless defective.
How to Request a Refund or Exchange
- Contact us at hello@sharminaglow.life or call +63 951 485 3750 within the eligible period.
- Provide your order details, proof of purchase, and a brief explanation for your request.
- Our team will review your request and contact you to arrange the next steps, including product inspection or service review.
Refund Processing
Once your request is approved, refunds will be issued via your original payment method. Please allow up to 7 business days for processing. For exchanges, we’ll help you select a suitable replacement or reschedule your service at your convenience.
Exceptions & Important Notes
- Used, damaged, or altered products are not eligible for returns or refunds.
- Refunds for services may be denied if the concern is outside our control or if the service was completed as agreed.
- Shipping and handling fees are non-refundable unless the return is due to our error.
Contact Us
If you have questions or need assistance with your refund or exchange, please contact us. Our team is committed to resolving your concerns promptly and professionally.
Thank you for trusting Sharmina Beauty Haven. Your satisfaction is our top priority!